Refund Policy
GraeNoir sells downloadable digital products. Please review product details carefully before checkout.
Digital products
Because digital goods can be accessed or downloaded immediately, purchases are generally final once the digital content has been delivered or made available.
When to contact support
If you receive the wrong product, cannot access your purchase, or believe there is a technical delivery issue, contact support with your Tebex transaction information so the issue can be reviewed.
Duplicate or accidental charges
Duplicate charges or clear billing errors should be reported promptly. Eligible cases will be reviewed using the Tebex transaction record.
Product expectations
A refund is not normally issued for changing your mind, failing to review requirements, or purchasing for an unsupported setup when the requirements were stated on the product page.